Privacy Policy

 

Introduction

AtMaila’s Present, we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the personal data you provide when using our website and services.

By visiting our website or purchasing our products, you agree to the practices described in this Privacy Policy. For the purpose of the EU General Data Protection Regulation 2016/679 (GDPR), the data controller is Maila's Present Limited (trading as Maila's Present, Reg Co.number  15428762) of Flat 34 Cecil House, 445 Chingford Road, London, England, E17 5AQ

1. Information We Collect

We collect personal information in several ways, including when you place an order, sign up for our newsletter, or interact with our website. The types of personal data we collect include:

  • Personal Information: Your name, email address, postal address, and phone number.
  • Order Information: Details of the customised book you’ve ordered, including the child’s name, dates, likeness and any messages provided by you.
  • Payment Information: Payment details such as card information, though this is handled securely by third-party payment processors (e.g., PayPal).
  • Automatically Collected Information: IP address, browser type, cookies, and browsing behaviour on our website.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your order.
  • Provide customer support.
  • Send updates related to your purchase.
  • Improve our website and services through analytics.
  • Communicate about promotions or new products, if you’ve opted in to receive marketing.

We never sell or trade your personal data to third parties.

3. Sharing Your Information

We may share your personal data with third parties only when necessary for the following purposes:

  • Service Providers: To third-party companies that help us fulfil your order (e.g., shipping providers).
  • Payment Processors: We use secure third-party platforms (e.g., PayPal) to process payments and ensure your financial details are kept safe.

4. Data Retention

We will keep your personal information for as long as it is necessary to fulfil the purposes outlined in this policy. For example, we will retain order information for our records until we no longer need it for legal or business reasons.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccurate information.
  • Erasure: You can request that we delete your personal data, subject to certain conditions (e.g., legal obligations).
  • Opt-Out: You can unsubscribe from marketing communications at any time by following the opt-out instructions in the emails.

To exercise any of these rights, please contact us at info@mailaspresent.com

6. Cookies

Our website uses cookies to improve user experience and collect information on how visitors use the site. You can control or disable cookies in your browser settings. However, please note that this may affect your ability to use certain features of the site.

7. Security

We take reasonable precautions to protect your personal data and ensure it is not lost, misused, accessed, disclosed, or destroyed. However, no online transmission or storage of data is completely secure, so we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be notified by email or a notice on our website.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Maila’s Present

Email: info@mailaspresent.com

Phone: 07396848517

Address: Flat 34 Cecil House, 445 Chingford Road, London E17 5AQ