Terms & Conditions

1. Introduction

Welcome toMaila’s Present. These Terms and Conditions govern your use of our website and services. By accessing our site and purchasing our products, you agree to be bound by these terms.

If you have any questions, please contact us at info@mailaspresent.com

2. Products and Services

We offer personalised baby loss storybooks. Each book is customised based on the information you provide, such as the name and details of your baby. As these books are bespoke, please ensure all information is accurate before submitting your order.

3. Placing an Order

To place an order, you must:

  • Provide accurate and complete details for customisation.
  • Confirm that you have the legal right to use any personal information (such as your baby’s name) for the product.
  • Be at least 18 years old or have permission from a parent or guardian if younger.

4. Payment

Payment is due at the time of order. We accept the following payment methods:

  • Credit/debit cards (processed securely by (Shopify Payments)

We do not store your payment details. All transactions are encrypted and processed by secure payment gateways.

5. Pricing and VAT

All prices on our website are in British Pounds (£) and include VAT, where applicable. Shipping fees will be calculated at checkout.

6. Refunds and Cancellations

Due to the personalised nature of our books, we are unable to accept cancellations or refunds once an order has entered the production process. Please ensure all details are correct before placing your order.

If you receive a damaged or incorrect product, please contact us within 14 days of receipt at [Insert Email Address] to arrange a replacement or refund.

7. Shipping and Delivery

We aim to dispatch all orders within 7 business days after your order is confirmed. Shipping times will vary depending on your location and are to be taken as estimates.

Shipping costs are calculated at checkout based on your delivery address.

We are not responsible for delays caused by customs or postal services, but we will do our best to assist with any shipping issues.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, and images, is the property ofMaila’s Presentor our content providers. You may not reproduce, distribute, or use any content from our site without prior written permission.

9. User Responsibilities

You agree not to use our website for any unlawful purposes, including:

  • Providing false information.
  • Harassing or harming others.
  • Attempting to gain unauthorised access to our systems.

10. Limitation of Liability

We strive to ensure that our products and services meet your expectations. However, we are not liable for any indirect, special, or consequential damages arising from your use of our website or products.

Our total liability to you, in any circumstance, is limited to the amount you have paid for the product.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. The most current version will always be available on our website. By continuing to use the site after changes have been made, you agree to the revised terms.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Maila’s Present
Email:info@mailaspresent.com
Phone: 07396848517
Address: Flat 34 Cecil House, 445 Chingford Road, London E17 5AQ